Cancellation, Rescheduling & Late Changes

Why I have this policy

I work through home visits, with limited appointment availability. I carefully plan my schedule around each booking, allowing time for travel and enough space to give each client the attention they deserve.

When you book, that time is reserved for you. A late cancellation or change can disrupt my schedule and mean losing income I may not be able to recover. This policy helps keep my practice sustainable while allowing me to be fair and flexible when circumstances change.

Cancelling or rescheduling

With at least 24 hours’ notice

You can cancel or reschedule without charge. If you have paid in advance, you will receive a full refund for a cancellation.

With less than 24 hours’ notice

The full fee for the booked session will normally apply, including for cancellations or rescheduling requests. I understand that unexpected situations happen, and I will consider genuine emergencies individually.

If I am able to fill your appointment slot, I may waive or reduce the fee to reflect the time I have been able to rebook. This depends on the circumstances and is not guaranteed.

Notice is measured against the scheduled start time. For example, a Tuesday appointment at 3 pm can be changed without charge until Monday at 3 pm.

Shortening a session

If you book a longer session but decide to shorten it with less than 24 hours’ notice, the original booking fee will normally still apply. Longer appointments reserve more of my limited availability, and I may not be able to offer the unused time to another client.

Missed appointments and access

If you are not home at the agreed time, or I cannot access the property because of an issue with the address or access arrangements, the full fee will normally apply. Please let me know in advance if anything changes.

Late pregnancy and early labour

If you are in the final stages of pregnancy and your baby arrives earlier than expected, I understand that plans can change at very short notice. If you need to cancel on the day because labour has started, your payment can be transferred to a postpartum session instead, with no additional charge. We can arrange this when you feel ready.

If I need to cancel

If I need to cancel your appointment, I will offer an alternative booking or a full refund if you have already paid.

Thank you

Thank you for respecting the time reserved for your session. I aim to handle cancellations with fairness, flexibility and compassion, while keeping my practice sustainable and continuing to offer thoughtful, high-quality treatments.

Confirmation

Please read this policy carefully. By booking an appointment, you confirm that you have read, understood and agree to the cancellation, rescheduling and late-changes policy above.